Terms and Conditions

Terms and Conditions

Effective Date: 12/12/2024

Welcome to FastHelpOnline.com. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Overview of Services

FastHelpOnline.com provides fast-turnaround support services, including but not limited to:

• Web design and development assistance
  
  

• Video editing and content services
  
  

• Technical support and troubleshooting
  
  

• Zoom-based consultations and project meetings
  
  

• General digital service requests and task execution
  
  

By using our platform, you agree to engage our services for these purposes in accordance with these Terms.

2. User Responsibilities

By submitting a service request or engaging with our team, you agree to:

• Provide accurate and complete project details
  
  

• Respond in a timely manner to communication from our team
  
  

• Refrain from submitting illegal, harmful, or unethical content
  
  

• Use our services for lawful purposes only
  
  

3. Payments

• All payments must be made in advance unless otherwise agreed in writing.
  
  

• Accepted payment methods include secure online gateways (e.g., PayPal, Stripe).
  
  

• Pricing may vary based on the complexity, urgency, or scope of the project.
  
  

4. Revisions

We offer reasonable revisions to ensure satisfaction. Revision terms:

• Must be requested within 7 days of delivery
  
  

• Must not change the original scope of the project
  
  

• Excessive or scope-changing revisions may incur additional fees
  
  

5. Refund Policy

• You may request a refund before work begins for a full refund.
  
  

• Once a project has started, you are eligible for a 50% refund if canceled.
  
  

• No refunds are offered for completed and approved work unless otherwise agreed.
  
  

See our Refund Policy for full details.

6. Turnaround Time

We aim to deliver fast service. Timelines vary based on complexity and current workload. General expectations:

• Simple tasks: within hours
  
  

• Moderate projects: 48–72 hours
  
  

• Larger projects: Estimated individually
  
  

You will be informed of expected delivery at the start of the project.

7. Zoom Meetings

Zoom calls may be scheduled for:

• Project scoping and kickoff
  
  

• Revisions and feedback
  
  

• Final delivery walk-throughs
  
  

Please ensure availability within our working hours: Monday–Friday, 9 AM – 5 PM EST. Missed meetings may require rescheduling.

8. Communication

You can contact us via:

• Customer Support: support@fasthelponline.com

• Customer Service: cs@fasthelponline.com

• Project Manager: pm@fasthelponline.com

• Text-only chatline: 404-500-8399
  
  

We respond within 24–48 hours during business hours.

9. Intellectual Property

Unless otherwise agreed:

• Clients retain full rights to the final deliverables upon full payment
  
  

• FastHelpOnline retains the right to showcase non-sensitive or non-confidential work for portfolio purposes (with client consent)
  
  

10. Limitation of Liability

FastHelpOnline is not liable for:

• Indirect or consequential losses
  
  

• Delays caused by client inaction or third-party tools
  
  

• Technical errors outside of our control
  
  

We strive to provide high-quality service, but outcomes may vary depending on project complexity and user input.

11. Modifications to Terms

FastHelpOnline reserves the right to update these Terms at any time. Continued use of our services constitutes acceptance of the revised terms.

12. Governing Law

These Terms are governed by the laws of the jurisdiction in which FastHelpOnline operates. Any disputes shall be handled accordingly.

13. Contact

For questions or concerns regarding these Terms:
📧 Email: support@fasthelponline.com